FAQ’s

How can we help you today?

Our frequently asked questions about sizing, shipping, payments and more are included here for your convenience. Should you have a question or concern that is not addressed here, please feel free to Contact Us.

Sizing & Fit

What sizes are available?

Sizes vary by product, so please refer to product details for specifics on size/dimensions.

Size Charts

For apparel items, please refer to the size chart tab in the product description for proper fit.

Payments & Pricing

What payment methods do you accept?

We accept all major credit cards for payment (MC, VISA, AMEX and DISCOVER) as well as paypal.

Do I need to pay tax/VAT tax?

All items are custom made to order in the USA. If you are shipping to a location/country outside the USA, you will need to familiarize yourself with your local customs/import/VAT taxes, that may be applied by shipping carriers when your item is delivered.

Shipping/Delivery

How Much is Shipping?

Shipping charges are automatically calculated in our cart based on your location and the weight and size of your order. Standard shipping is generally 5-7 business days for delivery. You may upgrade your shipping in your shopping cart for an additional cost, if you choose to.

When will I get my item(s)?

All of our items are personalized and made to order. Processing times vary by product, and are stated in the item description.  Please note that processing times stated are average production times. During peak seasons (Christmas, Mother’s Day, Valentine’s Day) our processing times may be a bit longer, so please plan accordingly. 

Please allow an additional 5-7 days for shipping/transit time, or less if you’ve selected to upgrade your service.